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CUSTOMER INTERACTIVE SERVICES

INBOUND CALL CENTER :
We provide in-depth customer service support 24 hours per day. Here at Mega Interactive we dispatch services and other technical support staff at the rate of your acceleration protocol. We also maintain our clients databases, which can be accessed locally or across the web.

Inbound Sales Fulfillment

Order taking and Customer Service
Mega Interactive offers both Call Center Management/Customer Service support to both inbound and outbound telephone calls emanating in USA or any other part of the world will be answered by our agents in US or India (through Toll Free Numbers like 1-800/888 number which can be locally dialed by anyone in USA and in case you want your calls to be answered in India we can offer that service by routing the call through our facility in India) and with satisfactory good quality service and better/more efficient and more prompt response

Order taking and Customer Service
We are dedicated to working with clients to craft unique customer care solutions that create unparallel customer satisfaction and help retain more of your valued customers. Each and every characteristic of our customer care solution is optimized to supply you and your business with the highest level of customer service. Mega Interactive’s quality guarantee processes enables you to constantly evaluate your program, ensuring the highest level of care and also help identify program enhancements to increase your customer’s satisfaction.

Inbound Sales Information Support (800/900#)
Mega Interactive offers both Call Center Management/Customer Service support to both inbound and outbound telephone calls emanating in USA or any other part of the world will be answered by our agents in US or India (through Toll Free Numbers like 1-800/888 number which can be locally dialed by anyone in USA and in case you want your calls to be answered in India we can offer that service by routing the call through our facility in USA) and with satisfactory good quality service and better/more efficient and more prompt response, very efficient and prompt transfer of All data from Client to Call Center and Vice Versa. The various services we offer through our inbound call center are:-
•	Order Entry/Order Processing
•	Customer Service
•	Order capture/processing/online live
•	Overflow to your in-house solution
•	Dealer Locator
•	Cross selling and up-selling
•	Lead qualification
•	Direct Mail response support
•	Media Campaigns
•	Reservations
•	Literature fulfillment
•	Email response, and voicemail fulfillment
•	Fundraising & donation lines
•	Information and referrals
•	Market Research & Surveys
•	Help Desk

SERVICES

	BPO Services

	Customer Interaction Services

	Content Development

	Inbound & Outbound Call Center

	Accounting & HR Services

	Data Management & Conversion

	Network monitoring & Management

	Web Design-Development

	SEO and PPC Advertising

	Web Based Services

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