BPO Services- Business Process OutSourcing

Direct Response Services:

At mega-interactive.com, we help your company maximize every opportunity by developing direct response programs that can increase revenue, lower costs and provide better customer care. From lead generation to high-end sales, we are able to process more of your direct response calls through our customized and cost effective acquisition solutions.

Enhanced Direct Response:

We offer an enhanced version of Direct Response Services to clients requiring a more complex marketing or customer care program. We train teams of employees on the specific needs of clients in specific industries.

Dedicated Inbound Services:

We offer fully integrated solutions to help you acquire more customers and grow your customer base. We utilize a dedicated team of live operators, account representatives and program managers to process calls and integrate Interactive Voice Response and Internet services to sell additional products and offer services on your behalf in a dedicated environment.

Outbound Call Management:

We offer an extensive level of expertise and experience in outbound call management and customer acquisition, with a variety of applications in the areas of business-to-consumer and business to business marketing. Our outbound clients benefit from our rigorous adherence to highly cost effective, results based production and management process.

Interactive Voice Response:

As the premier provider of Interactive Voice Response and Automated Customer Acquisition & Response services, we have the ability to manage more of your calls, with more accuracy, than any other outsource customer contact firm. Our automated teleservices solutions allow your callers to access information by means of a touch-tone telephone, voice prompt or our Advanced Speech Solution.

We can provide you with large-scale front and back end customer service support in the areas of marketing, customer interaction and office support. Specific applications include:

• Product information requests
• Surveys and polling
• Lead generation
• Sales including large scale broadcast e-mail.
• Customer service/help desk
• Calling cards
• PIN generation/verification
• Secure credit card activation and real time credit card authorization
• Automated Internet applications
• Host-based transactions with full integration capability within shared & dedicated inbound service contact centers.
• Bilingual services.

Any of our IVR solutions can be accessed using Advanced Speech Recognition. Advanced Speech Recognition is a compelling solution that enables your customers to have fast and efficient access to information and complete a variety of transactions, using an interface that reduces the cost of being connected to a live agent. Our Interactive Voice Response services will increase your call processing capabilities and provide you with a more efficient and effective call handling process. Our Network Control Center is responsible for routing Interactive Voice Response Calls to the right resource in the most efficient manner possible, at the least cost possible.

Advanced Speech Recognition (ASR):

Our Advanced Speech Recognition is a solution that incorporates ASR and text to speech capabilities with advanced voice authentication software solutions. Our ASR offerings integrate seamlessly with corporate information systems, websites and contact centers, including our network of contact centers.

With Advanced Speech Recognition, your customers can interact with your organisation as though they were talking to a live agent, using natural speech rather than being prompted to “Press 1” as in most traditional IVR applications. Solutions using Advanced Speech Recognition are built to understand virtually every word in the American/English dictionary, as well as any series of numbers, letters and any naturally spoken sentence or phrase that may be spoken by your customers.

Customer Care:

We are dedicated to working with clients to craft unique customer care solutions that create unparalled customer satisfaction and help retain more of your valued customers. Every aspect of our customer care solutions is optimized to provide your customers with the highest level of customer service. Our quality assurance processes enable us to constantly evaluate your programme, ensuring the highest level of care and also help identify programme enhancements to increase your customer’s satisfaction.