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CUSTOMER INTERACTIVE SERVICES

Customer Interactive Services offered through Mega Interactive call center services are tailored to provide superior customer communication, increased calling capacity, global coverage, rapid inquiry response and increased data validity, hence leverage every customer relationship to the fullest. Our portfolio of Customer Interaction services includes a whole range of services aimed at offering best solutions to your customers, which include 24/7customer support through the following: .

Our services include
•	Direct Response At Mega Interactive, we help your company maximize every opportunity by developing direct response programs that can increase revenue, lower costs and provide better customer care. From lead generation to high-end sales, we at Mega Interactive will be able to deal with more of your calls through our customized and cost effective solutions.
•	Enhanced direct response We offer an enhanced version of Direct Response Services to clients requiring a more complex marketing or customer care program. We train teams of employees on the specific needs of clients in specific industries.
•	Dedicated Inbound Services We offer incorporated solutions so that you acquire more customers and grow your customer base. We comprise of a dedicated team of live operators, accounts committee and program managers who process calls and put together Interactive Voice Response and Internet services to sell additional products and offer services on your behalf in a dedicated environment.
•	Marketing & Sales Support Our team of marketing and sales support assists you in all the advertising and promotional services. We provide extremely high quality at an affordable price. We help you design your website at a low cost and we also offer marketing materials as well
•	Multilingual services We assure multilingual services and communication through e-mails, telephone, fax and courier service. We take a step further to offer you a high level of commitment and reassure confidentiality
•	Outbound call management Our team consists of high-level expertise who have prior experience in outbound call management, with a variety of application in the areas of business-to-consumer and business to business marketing. Our client’s benefit from our devoted services to our cost effective, results based production and management process.
•	Interactive Voice Response As the premier provider of Interactive Voice Response and Automated Customer Acquisition & Response services, we have the ability to manage the calls, with more accuracy, than any other outsource customer contact firm. Our automated teleservices solutions allow your callers to access information by means of a touch-tone telephone, voice prompt or our Advanced Speech Solution. We also provide our clients with large-scale front and back end customer service support in the areas of marketing, customer interaction and office support. Specific applications include: • Product information requests • Surveys and polling • Lead generation • Sales including large scale broadcast e-mail. • Customer service/help desk • Calling cards • PIN generation/verification • Secure credit card activation and real time credit card authorization • Automated Internet applications • Host-based transactions with full integration capability within shared & dedicated inbound service contact centers. • Bilingual services. Many of our IVR solutions can be accessed using Advanced Speech Recognition. Advanced Speech Recognition is a compelling solution that enables your customers to have fast and efficient access to information and complete a variety of transactions, using an interface that reduces the cost of being connected to a live agent. Our Interactive Voice Response services helps to increase your call processing ability by providing you with a resourceful and efficient call handling process. Our Network Control Center is liable for routing Interactive Voice Response Calls to the right resource in the most efficient manner possible, at the least cost possible.
•	Advanced Speech Recognition Our Advanced Speech Recognition is the solution that helps to incorporate ASR and text to speech capabilities with advanced voice verification software solutions. Our ASR offerings mix effortlessly with corporate information systems, websites and contact centers, including our network of contact centers. With Advanced Speech Recognition, your customers can interact with your organization as though they were talking to a live agent, using natural speech rather than being prompted to “Press 1” as in most traditional IVR applications. Solutions using Advanced Speech Recognition are built to understand virtually every word in the American/English dictionary, as well as any series of numbers, letters and any naturally spoken sentence or phrase that may be spoken by your customers.

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